TERMS & CONDITIONS

Identity: LOS PUENTES
Postal address: Carrer Zamora 105 | 08018 | Barcelona, España
Phone: (+34) [677036356] E-mail: contact@lospuentes.com

PRIVACY

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential. Your personal information will not be shared, circulated, nor modified in any way without your previous consent.

If you place an order with us, we request certain personal information. You must provide contact information (such as name, email and delivery address) and financial information (such as credit card number, expiration date and the 3 digit security code). We use this information for billing purposes and to complete your order. If we have trouble processing an order, we will use your contact information. Your telephone number is required for shipping purposes in case the shipping company needs to contact you regarding the delivery.

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make significant changes to this policy, we will notify you here and by a notice on the website. LAST UPDATE: APRIL 2019. If you wish to end your subscription to information from the LOS PUENTES store, please email contact@lospuentes.com.

COOKIES

Cookies are used by LOS PUENTES store in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our website if you do so.

CONFIRMATION

When you place an order, you agree automatically to our terms and conditions.
When your order is received, you will receive an email with the order confirmation. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. In the event that we are unable to deliver your order, we will inform you and cancel the order.

PAYMENT METHODS

We accept VISA and MasterCard payments. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by STRIPE who offers a payment solution dedicated for e-commerce platforms. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed. All transactions are encrypted and 100% secure.

PLEASE NOTE THAT THE DELIVERY CHARGES DO NOT INCLUDE IMPORT COSTS THAT MAY BE DUE WHEN THE PACKAGE REACHES THE COUNTRY OF DESTINATION.

PRICES

All displayed prices include Spanish VAT of 21%. Prices do not include delivery charges for countries outside Spain. LOS PUENTES retains the right to change prices at any time.

CURRENCIES

LOS PUENTES store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.

PRICE CHANGES

LOS PUENTES store reserves the right to change prices of the products sold.

PRODUCT GUARANTEES AND INFORMATION

The products that we present on our website are a careful selection of our collection. We have taken special detail to show the colors and characteristics of our products with great precision. Of course, the calibration of each monitor is different and we can not guarantee that your monitor displays the colors with complete accuracy. The silk is digitally printed and finished with a rolled edge.

AVAILABILITY OF THE PRODUCTS

You agree that the products offered by LOS PUENTES in your online store are subject to stock limits. All LOS PUENTES product orders are subject to their availability. If any product is not available once the order is placed, we will inform you as soon as possible. At that time you can cancel your order, or use the preorder modality with 10% discount.

The price of the products will be the one stipulated at all times on our website.

LOS PUENTES reserves the right to modify the products offered on the website at any time without prior notice. Said modifications will not affect, in any case, the orders with respect to which we have already sent the Confirmation of Shipment.

SHIPPING CHARGES

Shipping charges will be added to your order. Please review the shipping rates for information on your specific shipping charge.

DISCLAIMER

LOS PUENTES store’s ambition is for the website to always be up and running, however LOS PUENTES store cannot guarantee this. LOS PUENTES store cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by email shortly after placing your order.

LOS PUENTES strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither LOS PUENTES, nor any employee or representative of LOS PUENTES will be liable for damages arising from the use of this website or the products sold here.

APPLICABLE LAW

Any dispute arising between a customer and LOS PUENTES will be settled in accordance with Spanish Legislation.

ORDERS

When your scarf is not available on stock, you can make the payment on the check out and select PREORDER. We will order the design to be produce, that process can take a period of 18 to 20 days, depending on the time of the year. By selecting this option you have an automatic 10% discount on your purchase, we will notify the approximate date of shipment to the email you provide to us. Please note that the preorder products can not be refund only exchange for another product or for a voucher (valid for 9 months).